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Code of conduct and Purchase Policy
We’re excited to have you join us! To make sure every student and participant has the best experience, please read our Code of Conduct and Purchase Policy. They’re here to help everyone feel comfortable, safe, and respected.
Classroom & Event Conduct Policy
Punctuality: Students should arrive on time, as repeated tardiness may disrupt the group.
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To ensure a positive and welcoming environment for all, students and participants are expected to behave respectfully toward teachers, staff, and classmates at all times. Disruptive behavior—including interrupting lessons, distracting others, or preventing the group from learning—will not be tolerated. Our classrooms and events are safe spaces: personal attacks, offensive remarks, or discussions of sensitive topics are not permitted.
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Eating and drinking are permitted, but please be mindful of your classmates.
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Please note that Adult and Youth group classes are reserved for students only.
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Youth classes: For safety and consistency, no adult other than the instructor is permitted in the classroom.
If a student requires the support of a caregiver due to special needs, please contact us in advance so we can arrange the necessary background checks.
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Students and participants must also maintain appropriate health and hygiene standards, including wearing clean clothing and practicing good personal care, so that everyone can learn and participate comfortably.
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Contagious Illness: For both adults and children, anyone with a contagious illness should remain at home until fully recovered, for their own well-being and out of respect for others.
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Personal Belongings: Students are responsible for their own belongings. The Alliance is not liable for lost or stolen items. A lost and found is available—please contact us if you believe you left something behind.
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These rules apply to all classes, workshops, and events organized by the Alliance Française de San Diego. Failure to follow these guidelines may result in dismissal from the activity. The Alliance also reserves the right to refuse enrollment or access to events to any person who does not respect these standards.
Classes
Registration & Payment Policy:
All participants to language classes are required to be members of the Alliance Française de San Diego (AFSD). Non-members can attend certifications, cooking and art classes, events and camps.
Late enrollment is accepted at the discretion of the AFSD.
Tuition do not include membership fees and/or books.
Payment, including tuition, membership fee, and books (if any), must be made in full before the first class.
Acceptable forms of payment are cash, check, Paypal, Venmo or credit card (Visa, MasterCard, and American Express).
Late Fees and returned checks:
Please note that “returned checks” or if you fail to make the payment for your class on the due date despite our reminders, you'll be charged a fee of $25.
Sibling discount:
-10% for families with 3 or more children enrolled simultaneously in our language classes. Not valid for private lessons or cooking/art classes.
Please contact us to benefit of the discount at education@afsandiego.org
Refunds:
If you need to cancel your registration for a class session, it depends on when*.
1/ If you notify us of the cancellation in writing more than three (3) weeks before the start of a session, we can provide you with a voucher or a refund equal to 100% of the registration fee minus a refunded payment fee of $75.
2/ If you cancel within a week of any class session starting, you'll get a voucher equal to the class payment for any other classes or event of your choice.
3/ If you attend the first class of any class session for the first time and are not satisfied with the class for any reason, and you notify us of your desired cancellation within two (2) days after this first class, we will provide you a refund, less a $75 refunded payment and administration fees, minus the cost of the first class charged as a private class - no refunds or credits for books.
*Unless such cancellation is made due to a participant’s incapacity, illness, or accident, including but not limited to illness due to, or exposure to, COVID-19, in which case we may refund the fee on a prorated basis upon presentation of evidence from a health practitioner.
4/ Thematic Classes (cooking, art) are non-refundable. If you cancel within a week of a class, you'll get a voucher equal to the class payment for any other thematic class. If you cancel less than 48 hours before the class, we cannot issue a voucher, except if this is due to illness or accident.
5/ The refund date limit is one year after the purchase. Besides, you need proof of payment so we can activate the reimbursement.
Refunds will be processed within 3 months after the date of purchase.
Tuition Credit: A non-transferable tuition credit (valid for 1 year from the date issued for any available group class at the AFSD) may be granted to a student who wishes to withdraw from a course only when the student provides the AFSD with written notice of his or her intent to withdraw before the third class of a session. School credit will be processed based on the remaining hours in the course once AFSD receives written notice of intent to withdraw. Written requests can be submitted to bureau@afsandiego.org or in person at the AFSD. All classes up to and including the date of the credit request will be deducted from the remaining hours.
Missed Classes:
GROUP (adult) – If you are unable to attend an online lesson, you may ask your teacher to record the session so you can catch up by watching the recording.
If you miss an in-person class, you may make it up by attending another group class of the same level, up to two make-up classes per session. Please note: It is not possible to convert missed group classes into credit for a private lesson.
In the event of an extended illness, we will assess each situation individually and work with you to find a suitable solution.
GROUP (youth)
If the Child is unable to attend a class, the Child may make it up by attending another group class of the same level, up to two make-up classes per session. Please note: It is not possible to convert missed group classes into credit for a private lesson.
In the event of an extended illness, we will assess each situation individually and work with you to find a suitable solution.
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PRIVATE – If you know you will not be able to attend a class, please contact your teacher at least 24 hours in advance to reschedule. Missed private classes or private classes canceled less than 24 hours before the scheduled time will be charged in full.
In cases of missed classes, always contact education@afsandiego.org.
Course Cancellations & Changes: AFSD reserves the right to cancel courses, adjust curriculum, or change teachers at any time during the session. Courses are typically canceled due to insufficient enrollment, unavailability of an instructor, or inability to schedule appropriate instructional space. If your course is canceled, you will be notified by telephone or e-mail and given the option to transfer, receive a credit, or be fully refunded.
Camps (summer, winter...)
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Cancellations up to 30 days before the camp: Refund or voucher minus a $25 administrative fee.
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Cancellations after this deadline: Non-refundable.
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Registration documents must be completed as soon as possible and no later than one week before the camp. A $25 late fee will apply to any submissions after this deadline.​
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Sibling discount: -10% for families with 3 or more children enrolled simultaneously in our camps.
Memberships
- To attend classes at the AFSD, you must purchase a student membership for $59, valid for one year following the date of registration. You may choose a family membership for $89 if you enroll several students. This contribution is tax-deductible and vital to supporting the AFSD’s artistic, cultural, and educational programs.
- Non-members can attend certifications, cooking and art classes, events and camps.
- If you choose the automatic renewal, your membership will renew annually. You may cancel the subscription at anytime.
- Memberships are non refundable and non transferable. All sales are final once your purchase is confirmed.
- We welcome members from all other Alliance Française organizations who are visiting our beautiful city. Please note that if you reside in San Diego, you will need an AF San Diego membership in order to attend classes and benefit from our perks. We can offer a one-time complimentary membership transfer in case of relocation to San Diego.
Events
- Registration to an event is non refundable but is transferable. You can offer your ticket to someone else.
- If you need to cancel your registration for an event, it depends on when. Moreover some events such as the Film Festival have specific policies which can defer from our general policy.
1/ If you notify us of the cancellation in writing more than three (3) weeks before the start of an event, we can provide you with a voucher equal to 100% of the registration fee for any other event of your choice.
2/ If you cancel a week (5 open days) before an event, you'll get a voucher equal to the event payment minus an admin fee of $5 for any other event of your choice.
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The AFSD reserves the right to cancel or reschedule an event if enrollment is insufficient. In such a case, the AFSD will provide you a voucher for any other event of your choice.
Certifications and Prepmyfuture
Certifications: $25 administrative fee applies if you request a refund. Refund must be requested before the registration deadline.
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Prepmyfuture: We do not offer refunds, vouchers or exchange. All sales are final. Please double-check your order before completing your purchase.​
All purchases
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- If you believe you made a purchase by mistake, please contact us within 24 hours. While we cannot guarantee a refund, we will review each request individually and may offer a voucher as an alternative. For refunds, a $25 administrative fee applies to cover bank and website processing costs.
- Please note that “returned checks” result in an additional refunded payment fee of $25.
- Acceptable forms of payment are cash, check, Paypal, Venmo or credit card (Visa, MasterCard, and American Express).