Certifications Policies

• All examinations are conducted in person at the AFSD office:

  Alliance Française de San Diego
  6390 Greenwich Dr, #185
  San Diego, CA 92122

  The TCF examination offered by AFSD is the on-computer version, administered in person.

  Some personal information requested during registration may differ from California requirements because the TCF and DELF examinations are administered in France by France Éducation International (FEI).

  The DELF exam location may change to accommodate a larger number of students. The final exam address in San Diego will be provided in each student’s convocation notice.

Candidates are responsible for checking that their name and other personal information are correct on their confirmation of enrollment and match their passport or other accepted identification document.

The same information will appear on the examination attestation.

Candidates must bring a valid official form of identification and their examination timetable notification on the day of the examination.

The following forms of identification are accepted:

• passport;
  
• national identity card; or
  
• photo driver's license.
  

Failure to present an accepted form of identification will result in denial of access to the examination room without a refund.

Cancellation requests must be submitted by email to certifications@afsandiego.org  

You may receive a refund or a credit. Please precise which option you prefer. By default, we will apply a credit to your account, valid for 12 months towards any purchase.

Here are the conditions.

• Cancellations for purchases made starting October 20,2026
  • More than 4 weeks before the exam: $75 cancellation fee
  • less than 4 weeks before the exam: No refund available.
• Cancellation for purchases made before October 20 the following policies apply.
  • More than 4 weeks before the exam: $50 cancellation fee
  • Between 10 days and 4 weeks before the exam: $75 cancellation fee
  • Less than 10 days before the exam: No refund available.

Requests must be submitted by email to certifications@afsandiego.org 

An examination may be rescheduled only once. It is subject to availability and must be moved to another examination date with open spots. You can check exams with availability on our website.

Administrative fees apply to rescheduling requests. Once we receive your request and confirm that the change is possible, we will send you the applicable fee. The rescheduling will be processed once the fee has been paid.

If payment is not received within 24 hours, no further rescheduling or refund will be granted. If exceptional circumstances mean you need additional time to make the payment, please contact our team.

• Rescheduling more than 3 weeks before the exam: $50 rescheduling fee.
  
• Rescheduling less than 3 weeks before the exam: No rescheduling requests will be accepted

For purchases made before October 19, 2026, candidates may ask for a reschedule until 2 weeks before the exam.

Rescheduling applies only to the same examination type.
A request to change from one examination type to another (for example, from the TCF to the DELF, or from the DELF B1 to B2) is treated as a cancellation of the original examination and a new registration for the requested examination. Cancellation fees apply according to the cancellation policy.

Candidates must arrive at the time indicated on their examination timetable notification, which will be sent by email before the examination date.

Preparation classes purchased through PrepMyFuture are non-refundable and non-transferable.

Account creation may take 24 to 48 hours after payment is received.

The email address used during registration will also be used to create and access the student's PrepMyFuture account.

The Alliance Française de San Diego is not responsible for incorrect or incomplete shipping addresses provided by the customer.

By placing an order, the customer confirms that they have verified the shipping address associated with their profile or have provided an updated address in the “Comment on Your Order” section.

AFSD is not responsible for diplomas that are lost, delayed, or misdelivered after they have been handed over to the shipping provider.

Diplomas are shipped using a service with signature confirmation. Any claim regarding a lost or delayed shipment must be addressed directly with the shipping company.

If a diploma is returned to AFSD because of an incorrect address, failed delivery, or an unclaimed shipment, the customer must place and pay for a new shipping order before the diploma can be resent.